Frequently Asked Questions
Your guide to Phanteks support, shipping, and high-performance hardware.
What is the standard shipping time for Phanteks cases and components?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery times vary depending on the destination and customs processing.
Do Phanteks products come with a manufacturer warranty?
Yes, all Phanteks products include a limited warranty. PC cases typically carry a 5-year warranty, while fans, power supplies, and liquid cooling components range from 2 to 12 years depending on the specific model.
What is your return policy for open-box electronics?
We offer a 30-day return window for most items. Products must be returned in their original packaging with all accessories included. Please note that a restocking fee may apply to opened electronic components.
Are Phanteks RGB components compatible with other motherboard software?
Most Phanteks Digital-RGB products are compatible with major motherboard software suites, including ASUS Aura Sync, MSI Mystic Light, and Gigabyte RGB Fusion, via the standard 3-pin 5V addressable header.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your shipment's progress.